Once an order is placed, it may take up to 1-4 business days to be processed. After an order is processed, you will receive an email notification.

Shipping times vary depending on your location and the chosen shipping method. Please refer to our shipping policy for estimated delivery times.

If your order has not been shipped, we can assist you in correcting the shipping address. Please contact us immediately at Justserene9@gmail.com with your order number and the correct address. However, if the order has already shipped, we are not responsible for missing orders sent to incorrect or undeliverable addresses provided by the customer

Yes, we offer a 14-day return policy after you receive your order (exceptions may apply). To be eligible for a return, the products must be unused and in the same condition as received, with the original packaging. The free gifts included in your order must also be returned in the same condition. Please send an email to justserene9@gmail.com to initiate your return request.

Once we receive and confirm that your order is eligible for return, you will be automatically refunded in the same payment method you used at checkout. An email confirmation will be sent once the refund is processed.

In such cases, we advise checking a secondary location, such as a mailroom, community mailbox, front desk, neighbour or safe drop location. If the package is still not found, contact us immediately. Please note that we do not issue replacements or refunds for items marked as “delivered” by postal services or unclaimed due to unpaid customs. To qualify for an insurance claim for lost packages, customers must have purchased a tracked shipping service. Contact us at justserene9@gmail.com within 5 days from the date the package was marked as “delivered” by your postal service.

Yes, we welcome wholesale and bulk orders! Whether you want to stock our candles in your shop or need a large order for a special event, such as weddings, baby showers, party favors, or corporate gifts, please contact us at justserene9@gmail.com

Our team will get back to you with a bulk discount price.